A couple of years ago, Amanda Ripley discovered that Google Maps had two locations listed for her home, which made giving directions difficult. As the change propagated to services that used Google Maps, the problem worsened. Deliveries kept turning up at the other location. But it turned out that there was no way to notify Google of this specific problem. She had to use her media credentials as a workaround to get it fixed. (Check out Google’s statement at the end: it’s a textbook case of customer service gaslighting.)
Google is marking Google Maps’s 15th birthday with updated iOS and Android apps that reorganize everything into five tabs, new crowdsourced travel data, and a new app icon. (The update hasn’t turned up for me yet, but that’s not unusual.) Also with a fair number of reminiscences and corporate
navel-gazing self-reflection. CNBC, Engadget, The Verge.
Simon Weckert created a virtual traffic jam in Berlin by pulling 99 used smartphones in a wagon: a large number of phones moving slowly looks like a traffic jam to Google Maps. “Through this activity, it is possible to turn a green street red which has an impact in the physical world by navigating cars on another route to avoid being stuck in traffic.”
Google’s statement to 9to5Google suggests that they’re taking Simon’s hack in stride: “Traffic data in Google Maps is refreshed continuously thanks to information from a variety of sources, including aggregated anonymized data from people who have location services turned on and contributions from the Google Maps community. We’ve launched the ability to distinguish between cars and motorcycles in several countries including India, Indonesia and Egypt, though we haven’t quite cracked traveling by wagon. We appreciate seeing creative uses of Google Maps like this as it helps us make maps work better over time.”
So people fed up with traffic being rerouted onto their residential streets could, conceivably, hack that traffic elsewhere—but not for much longer.
Google Maps product director Ethan Russell has a post about their map data: how (and how often) it’s updated, how to submit updates, how it’s managed and checked for accuracy, that sort of thing. It’s one of a series of posts on the Google Maps Platform, which is (now) their maps API for businesses.
Previously: Google Maps Changes API Pricing, Competitors Respond.
Incognito mode for Google Maps, announced last May, is currently in testing. With the mode enabled, user activity isn’t saved to the user’s Google account. It was made available last week to beta testers using the preview version of the Google Maps Android app.
Meanwhile, Strange Maps looks at the curious lack of Google Street View in Germany and Austria, where privacy concerns are paramount.
The augmented reality mode for Google Maps that was teased last year has finally arrived. After an “early preview” showed up on Google Pixel phones earlier this year, Live View—which superimposes walking directions on the view through your phone’s camera—was made available this week on Google Maps for both iOS and Android, on devices that support ARKit (iOS) or ARcore (Android). Engadget, TechCrunch, The Verge.
Map data is not perfect and users are too trusting. They believe maps to be accurate, and the map data that GPS receivers, online maps and smartphones rely on is riddled with a thousand insignificant errors that show up in unexpected cases. Whenever we read a story about some driver getting themselves into trouble because they followed the directions their GPS receiver or phone gave them, that’s what caused it.
Take, for example, last month’s incident where Google Maps’ response to a traffic accident was to route traffic heading toward Denver International Airport along a private dirt road that was muddy and nearly impassible due to recent rains: about a hundred cars got stuck. That Google Maps thought the muddy part of East 64th Avenue was a viable route would not likely have been spotted were it not for the accident; said accident routed dozens of drivers along an unfamiliar route that they had no real option other than to trust Google on. [Jalopnik]
Meanwhile, see Dan Luu’s Twitter thread on Google Maps (and other map providers’) errors, their persistence, and the trouble it can sometimes take to get them dealt with.
The Wall Street Journal goes in-depth on a problem Google Maps has had for years: fake and deceptive business listings posted by scam artists that crowd out legitimate local businesses—as many as 11 million such listings at any given moment, according to experts.
Online advertising specialists identified by Google as deft fraud fighters estimated that Google Maps carries roughly 11 million falsely listed businesses on any given day, according to a Journal survey of these experts.
They say a majority of the listings for contractors, electricians, towing and car repair services, movers and lawyers, among other business categories, aren’t located at their pushpins on Google Maps. Shams among these service categories, called “duress verticals” inside Google, can snag people at their most vulnerable.
Those experts and Google disagree as to the extent of the problem. (Which is exacerbated by how easy it is to set up a business listing.) And the scam artists aren’t simply displacing local businesses: they’re resorting to outright extortion: pay up, or we’ll swamp you with bogus listings. [Engadget, The Verge]
Here’s a silly Google Maps origin story about how “Satellite” was almost named “Bird Mode” pic.twitter.com/wj7CRJUEyx
— Bret Taylor (@btaylor) February 23, 2019
A lot of what we refer to on online maps as “satellite imagery” actually isn’t: the high-resolution stuff is usually taken from airplanes. This can be a point of confusion for some—and, according to this Twitter thread from Google Maps co-creator Bret Taylor, also a point of contention for the Google Maps team before it launched. Some engineers felt that calling the layer “Satellite” was factually incorrect—because of that aerial imagery—and therefore shouldn’t be used; others argued for “Satellite” based on label size and usability studies. It nearly got called “Bird Mode” as a compromise. [Boing Boing]
Apple now has a fleet of cars collecting data for Apple Maps. Since they’ve been making a point about consumer privacy lately, this page lists where their cars are going to be in the coming weeks. (AppleInsider notes that some of that data collection is pedestrian-based.) It turns out Google has a page for Street View data collection that includes similar information, though it’s far less granular: windows of several months, whereas Apple tells you where it’ll be within a two-week timeframe.
The Verge’s Dan Seifert tries out Google Maps and Waze on CarPlay, and concludes that “neither Google Maps or Waze are particularly compelling compared to their Android Auto counterparts or even Apple’s own Maps app.” The unkindest cut: “If I’m traveling somewhere unfamiliar, Apple Maps is just more reliable to use than Google Maps or Waze in CarPlay, which is frankly surprising to say.”
Meanwhile, Google Maps has added commuting features that include mixed-mode commute support (e.g., commutes that include a combination of driving, transit, walking or cycling), real-time bus and train locations (in some locations), and in-app music support; more at AppleInsider, Engadget and The Verge. Another new feature: group planning; see coverage at PC World and The Verge.
iOS 12, which adds support for third-party map apps in Apple CarPlay, was released on Monday. Google wasted no time: a day after that, they released version 5 of Google Maps for iOS, which adds CarPlay support. AppleInsider has a hands-on look at Google Maps on CarPlay. (CarPlay support is coming to Waze, but it’s apparently not ready yet.)
Previously: Third-Party Map Apps Coming to CarPlay in iOS 12.
“Google wants to know where you go so badly that it records your movements even when you explicitly tell it not to,” the Associated Press reports. Their exclusive investigation discovered that “many Google services on Android devices and iPhones store your location data even if you’ve used a privacy setting that says it will prevent Google from doing so.” Basically, turning the “Location History” feature off doesn’t stop Google apps from recording your location at various junctures: your location data may still be found in places like “My Activity” or “Web and App Activity,” for example. Google insists its descriptions are clear; critics are calling Google’s hairsplitting disingenuous, disturbing and wrong.
Earlier this year Google Maps changed the terms of its API and in the process jacked up its prices, leaving web developers to consider other alternatives. These include (among others) OpenStreetMap, which posted a switching guide in June; Apple, which announced its API for websites that same month; and Here Maps, which (a) is still around1 and (b) has announced a freemium plan with reasonably generous transaction limits. As Engadget points out, Google’s trying to profit off its market dominance; its competitors, seeing an opening, are making their move. [Engadget]
Google is assigning names to neighbourhoods that, the New York Times reports, have little basis in reality—but once on Google Maps, those names swiftly come into a popular usage they never had before. The East Cut, in San Francisco, was the product of a branding agency; Fiskhorn, in Detroit, is actually a misspelling of Fishkorn, taken from a typo in the source map. (Searching for “Fishkorn” works just as well, though.) How such names end up on Google Maps, and therefore get a certain canonicity, is what’s interesting: it seems to be the result of a tech giant processing diverse data with remote fact checkers and not much in the way of local knowledge. [Boing Boing]