When Google Won’t Let You Fix a Map Error

A couple of years ago, Amanda Ripley discovered that Google Maps had two locations listed for her home, which made giving directions difficult. As the change propagated to services that used Google Maps, the problem worsened. Deliveries kept turning up at the other location. But it turned out that there was no way to notify Google of this specific problem. She had to use her media credentials as a workaround to get it fixed. (Check out Google’s statement at the end: it’s a textbook case of customer service gaslighting.)

Author: Jonathan Crowe

Jonathan Crowe blogs about maps at The Map Room. His essays and reviews have been published by AE, Calafia, The New York Review of Science Fiction, the Ottawa Citizen, Strange Horizons and Tor.com. He lives in Shawville, Quebec.