Garmin’s Slow Recovery from Last Week’s Ransomware Attack

Engadget reports that Garmin’s services are starting to come back online after last week’s ransomware attack:

[I]t looks like things are slowly but surely coming back to life. Yesterday, activity-tracking app Strava confirmed that it was again able to send workout data to Garmin’s Connect service. […] But a quick look at Garmin’s system status page shows there are still plenty of issues across its platform.

Unfortunately, Garmin’s relative lack of communication around these issues means we still don’t know exactly what went wrong or when users can expect things to be back to normal. A few other key services, like registering a new device, are also back up and running, but if you’re still experiencing oddities with your Garmin devices, you’ll have to keep being patient.

Garmin’s FAQ on the outage is not particularly forthcoming.

Previously: Garmin’s Online Services Hit by Ransomware Attack.

Update, 1:48 PM: Garmin has issued a statement confirming that “it was the victim of a cyber attack that encrypted some of our systems on July 23, 2020.” There is no sign that customer data was affected, and they expect a return to normal within a few days. [Engadget]

Author: Jonathan Crowe

Jonathan Crowe blogs about maps at The Map Room. His essays and reviews have been published by AE, Calafia, The New York Review of Science Fiction, the Ottawa Citizen, Strange Horizons and Tor.com. He lives in Shawville, Quebec.